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Critical Incident Management System

Web-Based. Real-Time.
Our Vision

Develop a countywide Critical Incident Management System (CIMS), which allows participating agencies to document overdose incidents and follow-up home visits in real time.

Our Story

The CIMS software is a web-based solution that facilitates the maintenance and analysis of all law enforcement data related to overdose incidents, at-risk individuals, and follow-up home visit information.

  • Real Time Data

  • Multijurisdictional connectivity 

  • Internal notification system 

  • Easy data entry


How it works



CIMS is a user-friendly system focused on supporting Law Enforcement by collecting the necessary data to accurately report fatal and non-fatal overdose incidents, telling the story of these county-wide collaborations and program successes.


Current Success

The CIMS software is successfully assisting over 270 police departments across seven counties of Massachusetts with documenting and responding to overdose events while improving access to treatment for those suffering with Substance Use Disorder and saving lives.

Critical Data & More

The database is designed to capture the most critical information about an overdose incident and the follow-up visits being conducted by law enforcement agencies.  As many fields as possible are standardized into

drop-down choices to assist in ease of entry and accuracy.


Share In Real Time

Share information across communities, utilizing an internal incident notification system, and real time reporting tools.


CIMS Developed by

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64 Christopher Rd. Norwell MA 02061

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